Family Carers Ireland Privacy Policy


Family Carers Ireland is committed to continuously enhancing its IT Systems. As a result, our policies and procedures are subject to regular change.

This policy defines how and why Family Carers Ireland collect, store, use and share personal information, your rights in relation to your personal information and how to contact us in the event you have a complaint.

This policy is mandatory, by using the Family Carers Ireland website, services and supports, users are automatically accepting the terms of this policy.


This policy refers to all official services and supports offered by Family Carers Ireland.

This policy applies to:

  • All services and supports users
  • All website users

Under REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) you have the right to:

  • information about the processing of your personal data
  • obtain access to the personal data held about you the data subject
  • ask for incorrect, inaccurate or incomplete personal data to be corrected
  • request that personal data be erased when it’s no longer needed or if processing it is unlawful
  • object to the processing of your personal data for marketing purposes
  • request the restriction of the processing of your personal data in specific cases;
  • receive your personal data in a machine-readable format and send it to another controller (‘data portability’)
  • request that decisions based on automated processing concerning you or significantly affecting you and based on your personal data are made by natural persons, not only by computers. You also have the right in this case to express your point of view and to contest the decision.

Policies & Procedures

Who we are?

Family Carers Ireland, Charity No: 10962 is committed to compliance with GDPR, which came into effect on May 25th 2018, in order to protect the rights of you the Data Subject.

Family Carers Ireland collect, use and is responsible for personal information stored about staff, service/support users. Family Carers Ireland is regulated under the General Data Protection Regulation , which applies across the European Union and Family Carers Ireland is responsible as controller of that personal information for the purposes of those laws. For the purposes of Data Protection laws, Family Carers Ireland is the Data Controller of personal data covered by this policy.

What Personal Data We Collect?

Family Carers Ireland collects the following types of personal data, provided by you the data subject, for the following processing purposes:

  • Fundraising
  • Funding
  • Carers Supports
  • HSE Home Services Delivery
  • Awareness Campaigns
  • Training
  • Carer Lobbying
  • Invoicing
  • Payments
  • Grants
  • DSP Application

How We Collect Your Personal Data?

Family Carers Ireland collects data from the following sources:

  • You provide it to Family Carers Ireland voluntarily
  • Information from your use of our supports and services
  • Information collected from our Website
  • Information provided by third parties to Family Carers Ireland.

Family Carers Ireland will use your contact details to communicate with you. Family Carers Ireland may use your information to send you news and latest updates about Family Carers Ireland supports, events and services in line with your contact preferences. Family Carers Ireland may contact you by post, email, telephone and SMS for these purposes as specified in your preferences on sign up to the organisation.

Your information will be used by all Family Carers Ireland departments, in line with the purpose for which you agreed to receive information and may also be anonymised and used for statistical and funding purposes.

Securing Your Personal Data:

Family Carers Ireland are committed to ensuring that your personal data is secure. In order to prevent unauthorised access or disclosure, Family Carers Ireland have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal information Family Carers Ireland collect.

The information you provide to us is stored on secure servers. Family Carers Ireland use Stripe to process membership payments via our website, which are PCI compliant. Where Family Carers Ireland have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. Family Carers Ireland ask you not to share your password with anyone.

Retention of Your Personal Data:

Family Carers Ireland will not retain your Personal Data longer than necessary to fulfil the purpose for which it was obtained. Family Carers Ireland may be required by applicable laws and/or regulations to hold your personal data longer than this period. Family Carers Ireland implements security measures to ensure the personal data they collect, store and process is protected against unauthorised access, modification, disclosure or deletion.

Enforcing Your Data Protection Rights:

You can exercise your data protection rights at any time by contacting Family Carers Ireland via email at or in writing at: Mary Multaney, Data Protection Officer, Family Carers Ireland, Market Square, Tullamore, Co Offaly.

Please note there is no fee for this service and in line with GDPR, Family Carers Ireland will respond to you within one calendar month of receipt of the request. You will be required to provide legal proof of your identify and proof of address (for example passport or driver’s license and utility bill).

You have the right to object to the processing of your data and Family Carers Ireland will respect that right, but may need to continue to process your data where processing is necessary for the performance of a contract or for compliance with a legal obligation, to which Family Carers Ireland as data controller is subject to.

Making a Subject Access Request:

You have the right to obtain access to the personal data held about you by Family Carers Ireland. You may make this request by post or email and Family Carers Ireland will respond by the same channel by which you have made the request. To make a Subject Access Request please ensure the following is included:

  • Full name and address
  • Proof of Identification and proof of address
  • Signed application
  • Application provides enough information to identify the data that is being requested

Family Carers Ireland will respond to you within one calendar month. If this is your first request, no fee is required. You will be asked to provide proof of your identify/address so that we can ensure we are providing data to the natural person making the request.

If you have any requests concerning your personal information or any queries with regard to our processing, please contact Family Carers Irelands DPO at

Review & Update

This policy will be reviewed and updated regularly to ensure any changes to the Family Carers Ireland’s organisation or business practices are properly reflected or to include any additions/amendments to regulations.